App not working on Mac or Windows?
If the desktop app isn’t launching or keeps crashing:
1
Press ⌘ + B to Toggle Visibility
Your application might be hidden. Use the shortcut ⌘ + B to make it visible.
2
Uninstall and Reinstall the App
Sometimes a simple refresh resolves display issues. Use the official link to reinstall the app.
3
Double-check that you’ve downloaded the latest version from our [official download page].
4
On Mac: Ensure the app is in the Applications folder and you’ve allowed it in System Preferences > Security & Privacy.
5
On Windows: Try running as administrator and whitelist the app in your antivirus/firewall.
Still not working? Our tech team is just a chat away.